Audience
Companies seeking a solution to scale customer support and engagement using AI agents to automate chat, ticketing, and conversational workflows across multiple channels
About Text
Text is an AI customer service platform - AI agent, live chat, and help desk in one place. Provide support, capture leads, and convert tickets into sales.
Text surfaces buying signals in ordinary chats. Your team can monetize them before the moment passes.
• AI agent: resolves routine tasks, so your team handles only the chats that need a human
• Live chat: triggers proactive chats based on visitor behavior, so browsers buy before they leave
• Help desk: routes chats to right agents with full context, so nothing gets lost
• Copilot: surfaces reply suggestions and customer history on demand, so every response is accurate and fast
• Lead capture: qualifies visitors and collects details after hours, so follow-ups start with context
• Workflows: connects Text to other tools, so routing, tagging, and follow-ups run automatically
Service that resolves faster, captures more, and turns tickets into sales.
Trusted by 35,000+ companies. Free for 14 days.
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Pricing
Starting Price:
$25 per month
Pricing Details:
AI agents
AI agents resolutions
Reply resolutions
AI text editing
10,000+ API calls
Live visitors tracking
Custom Skills
MCP server
AI Copilot
Chat topic insights
Tag suggestions
Ticket and chat summary
Team canned responses
Workflows & campaigns
Advanced widget customization
Advanced reporting
Chat history
AI agents resolutions
Reply resolutions
AI text editing
10,000+ API calls
Live visitors tracking
Custom Skills
MCP server
AI Copilot
Chat topic insights
Tag suggestions
Ticket and chat summary
Team canned responses
Workflows & campaigns
Advanced widget customization
Advanced reporting
Chat history
Free Trial:
Free Trial available.
Company Information
Text Inc.
Founded: 2002
United States
www.text.com
Videos and Screen Captures
Live Chat
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online
Text Frequently Asked Questions
Text Product Features
Chatbot
Machine Learning
Supported
Reporting / Analytics
Supported
Sentiment Analysis
Supported
Call to Action
Not Supported
Context and Coherence
Not Supported
Human Takeover
Not Supported
Inline Media / Videos
Not Supported
Natural Language Processing
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Social Media Integration
Not Supported
Customer Service
Alerts / Escalation
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Social Media Integration
Supported
Workflow Management
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Help Desk
Live Chat
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Supported
Proactive Chat
Supported
Third Party Integration
Supported
Website Visitor Tracking
Supported
Screen Sharing
Not Supported
Transfers / Routing
Not Supported
Text Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Good customer software with AI" Posted 2026-06-03
Pros: I like the AI-related features; they work much better than those in the products I've had a chance to test. I'm particularly impressed with the agent features and the excellent live chat. The application is easy to install and configure.
Cons: Price could be a bit lower. On the other hand every single tool on the market is more expensive now.
Overall: Overall, I highly recommend Text. I had the opportunity to test two other tools as well, and Text turned out to be the most versatile solution.
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