Audience
Travel and Hospitality industry
About ReviewPro
ReviewPro provides a powerful set of tools and processes to help hoteliers with guest experience management. By collecting guest feedback across all key touchpoints in the guest journey, and managing it on one central dashboard, brands can now gain valuable insights into areas where operational and service improvements are needed. By using an AI-driven messaging platform, hoteliers can automate guest communication to respond faster and more efficiently to queries or requests. These tools allow hoteliers to take quick action to fix problems, even while the guest is still on property. Guests insights can be leveraged to elevate the guest experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue.
Other Popular Alternatives & Related Software
Podium
Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales.
Learn more
Guestmeter
Guestmeter.com is the all-in-one guest feedback and reputation management software for hospitality industry. Our online reputation management tool and the guest satisfaction survey solution, you can experience the power of Guestmeter on your android smartphone or tablet. It allows you to engage with guests and manage online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more. Our mobile app makes it easy to manage guest feedbacks wherever you are and receive alerts in real-time so you can act quickly to ensure guests leave your business happy.
Not a customer yet? Please visit www.guestmeter.com and request a demo.
Key features of Guestmeter app include:
GUEST SATISFACTION SURVEY SOLUTION
- Send post stay e-mail or international sms surveys to get more positive online reviews in Tripadvisor, Booking, Hostelworld, Zomato, Yelp, CruiseCritic, Google and more review sites.
Learn more
AreTheyHappy
AreTheyHappy is an online solution that replaces many tools that growth-focused hospitality brands use to manage their online presence.
• Review Management
• Social Media Management
• Team collaboration & auto-updating tasks
• Smart ticketing surveys
• Automated reporting
The versatile AreTheyHappy dashboard is powered by hospitality-specific artificial intelligence to identify key trends in customer feedback, influencer coverage and in-debt sentiment analysis and review tagging based on specifics (i.e. food, ambience, service, etc)
One robust, easy to use toolkit to manage all your teams, in the office and in your locations, to align marketing, operations, and your front line teams.
The out-of-the-box combination of Facebook, Instagram, Twitter but also TripAdvisor, Google My Business, Yelp, Facebook, + offline/face to face Reviews + surveys can make your team be more efficient and create amazing customer experiences.
Start with a 14 days free trial
Learn more
ReviewInc
ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns. Our customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.
Learn more
Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Review Rank
Founded: 2008
Spain
www.reviewpro.com
Videos and Screen Captures
Other Useful Business Software
Ship Agents Faster
Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
ReviewPro Frequently Asked Questions
ReviewPro Product Features
Chatbot
Human Takeover
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Ready-made Templates
Supported
Reporting / Analytics
Supported
Social Media Integration
Supported
Call to Action
Not Supported
Context and Coherence
Not Supported
Inline Media / Videos
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Sentiment Analysis
Not Supported
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Template Management
Supported
Content Management
Not Supported
Email Distribution
Not Supported
Interactive Content
Not Supported
Print Management
Not Supported
Video Content
Not Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Recurring Issues
Supported
Task Management
Supported
Issue Auditing
Not Supported
Issue Scheduling
Not Supported
Knowledge Base
Not Supported
Project Management
Not Supported
Scheduling
Not Supported
Review Management
Dashboard
Supported
Negative Feedback Management
Supported
Response Management
Supported
Review Monitoring
Supported
Review Notification
Supported
Sentiment Analysis
Supported
Campaign Management
Not Supported
Review Request
Not Supported
Social Sharing
Not Supported
White Label
Not Supported
Survey
Data Analysis Tools
Supported
Mobile Survey
Supported
Question Branching
Supported
Question Library
Supported
Skip Logic
Supported
Custom Survey URLs
Not Supported
Email Marketing
Not Supported
Offline Response Collection
Not Supported
Paper Survey
Not Supported
Site Intercept Survey
Not Supported
Supports Audio / Images / Video
Not Supported
