OptiCall

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.

Vanie.ai is an AI-powered conversation intelligence platform driven by Vanie LLM, built for modern contact centers. It ensures 100% QA Assurance by automatically evaluating every customer interaction across voice and digital channels. With Real-Time Voice Analytics and Conversation Intelligence, Vanie.ai delivers Real-Time Agent Assistance during live calls through smart prompts, alerts, and guidance, helping agents stay compliant and confident. The platform enables Personalised Agent Coaching by identifying performance gaps and replicating top-performing behaviors. Vanie.ai provides actionable Business & Contact Center Insight by analyzing customer sentiment, call drivers, and trends. Its Real-Time iCSAT (CSAT) capability measures satisfaction instantly, enabling proactive improvements. Seamless integrations and multilingual support help businesses scale quality, productivity, and customer experience efficiently.