Audience

Helpjuice supports small startups and Fortune 500 Companies by delivering a robust knowledge base software solution.

About Helpjuice

Helpjuice is a cutting-edge knowledge base software specifically developed to help businesses centralize all information in a single platform. This web-based solution enables customers to self-serve, solve doubts, and resolve issues without contacting a customer service team. Key features include intelligent instant search, advanced analytics, visual analytics, content library and repository, data management, document tagging and management, and more.

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Helpjuice
Founded: 2011
United States
www.helpjuice.com

Videos and Screen Captures

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Helpjuice-Answer

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Helpjuice Frequently Asked Questions

Q: What kinds of users and organization types does Helpjuice work with?
Q: What languages does Helpjuice support in their product?
Q: What kind of support options does Helpjuice offer?
Q: What other applications or services does Helpjuice integrate with?
Q: What type of training does Helpjuice provide?
Q: Does Helpjuice offer a free trial?

Helpjuice Product Features

Document Collaboration

Autosave Not Supported
Version Control Not Supported
Edit / Change Tracking Not Supported
Multiple File Formats Not Supported
Comments / Annotations Not Supported
Cloud Storage Not Supported
User Tagging Not Supported
Pre-made Templates Not Supported
Access Control / Permissions Not Supported
Chat / Messaging Not Supported
Workflow / Approval Process Not Supported
Electronic Signature Not Supported
Search Not Supported

Knowledge Management

Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
Artificial Intelligence (AI) Not Supported
Discussion Boards Not Supported

Helpjuice Additional Categories

FAQ

Helpjuice Verified User Reviews

Write a Review
  • Nedim K.
    Marketing Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easiest to use KB out there"

    Posted 2024-11-06

    Pros: Easy to use
    AI search
    Best support
    Customizations
    Editor
    Chatbot
    Integrations
    Localisations
    Analytics

    Cons: Onboarding
    Learning curve a bit higher.
    Pricing plans

    Overall: Best so far that I used. Easy to set up and start with. Editor is great and custom options are available.

    Read More...
  • Lou P.
    RAS
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helpjuice is great!"

    Posted 2022-08-01

    Pros: Helpjuice is something we just switched into and it is amazing. So simple to use, great way to keep track of what is happening.

    Cons: Have not fully explored the whole system yet, but so far there are no complaints.

    Overall: Helpjuice is great, so simple to get started in. Been using it for a couple of months now and it feels like the only system I have used.

    Read More...
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