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About

Let’s develop together your online visibility and your e-reputation to attract new customers to your points of sale! Automatically distribute information about your establishments on major directories, GPS, search engines, social networks, and review sites. Centralize the reviews left on your establishments whether they come from Google, Facebook, or TripAdvisor. Get regular reports, analyze them and respond to them from a single interface. Encourage your satisfied customers to leave you positive reviews on Google Business Profile. Optimize your website with a store locator and customizable pages per location. Make your point of sales stand out on the queries associated with your activity. Centralize messages received on Google Business Profile and easily reply to them centrally or locally. Let’s develop together your online visibility and your e-reputation to attract new customers to your points of sale!

About

SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and stores requiring a tool to drive additional in-store traffic through the internet

Audience

Local service and retail businesses seeking an AI-driven “all-in-one” CXM solution to automate communications, boost online presence, manage reviews and leads, and streamline payments.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version Supported
Free Trial Not Supported

Pricing

$300 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 4.6 / 5
features 4.7 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • SalesCaptain brings customer communication and automation together in one platform. I particularly like the flexibility to customize workflows for different customer needs, whether it's handling incoming calls, answering service questions, or capturing details for follow-up. The AI receptionist can be tailored to specific business processes, which makes it more useful than a basic automated phone system.
  • The unified inbox makes it easier to review customer history and hand conversations between team members without losing context. Custom workflows and integrations are useful for adapting the platform to our existing processes.
  • What I like most is having our customer conversations in one unified inbox. Webchat inquiries are easy to track, and our team can see the conversation history before responding. It saves us from switching between multiple tools and makes follow-ups much more organized. The AI also helps handle initial inquiries and collect information before a team member takes over.
  • I like having customer conversations, follow-ups, and communication history in one place. It makes it easier for our team to see what was discussed and continue the conversation without asking customers to repeat themselves. The AI tools are also helpful when we need to respond quickly.
  • SalesCaptain makes it easier to keep track of customer conversations, follow-ups, and missed opportunities in one place. I like that the team can see the previous conversation before reaching out, so customers don’t have to repeat themselves. The AI also helps respond quickly when the team is busy, which has made our follow-up process more consistent.

Cons

  • The initial learning curve can be a little steep when setting up more advanced workflows. Configuring the AI agent to handle different scenarios correctly takes some testing and fine-tuning. More guided onboarding and ready-made templates for common business use cases would make it easier for new users to get started.
  • Advanced workflows and integrations can take some trial and error to configure. More intuitive settings and clearer setup documentation would make the experience smoother.
  • Some of the more advanced features can take time to understand and configure, especially when setting up customized workflows. A simpler onboarding experience would make it easier for new users to get started.
  • There are quite a few features and settings, so it takes a little time to get everything configured and learn the best way to use the platform for your workflow.
  • There is a bit of a learning curve at the beginning, especially when setting up workflows and getting everything organized the way you want. It takes some time to get used to all the available options.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Partoo
France
www.partoo.co/en/enterprise

Company Information

SalesCaptain
Founded: 2020
United States
salescaptain.com

Alternatives

Alternatives

ReviewPro

ReviewPro

Review Rank

Categories

Live Chat Supported
Local SEO Supported
Mobile Marketing Supported
Online Ordering Supported
Payment Processing Supported
Review Management Supported
SEO Supported
Store Locator Supported

Categories

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Not Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Not Supported

Mobile Marketing Features

Channel Attribution Not Supported
Contextual Targeting Not Supported
Coupons Not Supported
Email Marketing Not Supported
Engagement Monitoring Supported
In-App Marketing Not Supported
Location-Based Marketing Not Supported
Push Notifications Supported
Text Messaging Not Supported
Text-to-Win Not Supported

Online Ordering Features

Integrated Gift Cards Not Supported
Menu / Product View Not Supported
Mobile Ordering Not Supported
Push Notifications Supported
Reporting / Analytics Supported
Rewards / Loyalty Program Not Supported
Secure Payment Processing Not Supported
Store Locator Not Supported
White-Label Not Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Supported
Social Media Monitoring Supported
White Label Not Supported

SEO Features

A/B Testing Not Supported
Artificial Intelligence (AI) Not Supported
Auditing Not Supported
Competitor Analysis Not Supported
Content Management Not Supported
Dashboard Supported
Google Analytics Integration Not Supported
Keyword Research Tools Not Supported
Keyword Tracking Not Supported
Link Management Supported
Localization Not Supported
Mobile Search Tracking Not Supported
Rank Tracking Not Supported
Revenue Management Not Supported
User Management Not Supported

Store Locator Features

Analytics Supported
Automatic Location Detection Not Supported
Directions Not Supported
Distance Calculation Not Supported
Event Promotions Not Supported
Mapping Not Supported
Product Search Filtering Not Supported
Promotions / Coupons Not Supported
Search Not Supported
White Label Not Supported

Integrations

Bing Supported
Facebook Supported
Factual Data Supported
Google Assistant Supported
Google Business Profile Supported
Google Cloud Platform Supported
Google Maps Supported
HERE Supported
Instagram Supported
ProspectIn Supported
Tripadvisor Supported
Uber Supported
Waze Supported

Integrations

Bing Not Supported
Facebook Not Supported
Factual Data Not Supported
Google Assistant Not Supported
Google Business Profile Not Supported
Google Cloud Platform Not Supported
Google Maps Not Supported
HERE Not Supported
Instagram Not Supported
ProspectIn Not Supported
Tripadvisor Not Supported
Uber Not Supported
Waze Not Supported
Claim Partoo and update features and information
Claim Partoo and update features and information
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Claim SalesCaptain and update features and information