+
+

Related Products

  • Birdeye
    5,194 Ratings
    Visit Website
  • UENI
    9,731 Ratings
    Visit Website
  • DoctorConnect
    85 Ratings
    Visit Website
  • InboxAlly
    136 Ratings
    Visit Website
  • SurveySparrow
    3,089 Ratings
    Visit Website
  • Haystack
    292 Ratings
    Visit Website
  • Admin By Request Endpoint Privilege Management
    106 Ratings
    Visit Website
  • ThreatLocker
    705 Ratings
    Visit Website
  • Google Workspace
    69,271 Ratings
    Visit Website
  • PowerDMARC
    266 Ratings
    Visit Website

About

Boost your online visibility, elevate your reputation, and effectively manage your social media across multiple locations with Locl's easy-to-use interface. One platform for managing Google Business Profiles, directories, reputation management, local SEO, analyzing performance insights, and more. All are designed to streamline workflows and increase revenues. Easily manage and update your business listings across the top 50+ directories from one dashboard. Ensure your business information is accurate and consistent, driving better local search visibility and helping customers find you effortlessly. Monitor customer reviews across platforms in real-time. Our tools protect your brand’s reputation by streamlining review management, boosting positive feedback, and improving customer satisfaction with professional replies. Keep your Google My Business profile secure with profile lock. Prevent unauthorized changes to your business details.

About

SalesCaptain is an AI-powered customer experience management (CXM) platform designed to help local businesses attract, engage, and elevate customers through one unified communication and marketing hub. It centralizes messaging from texts, calls, social media, web chat, and payments into a single dashboard, backed with AI-generated communications and follow-up workflows. Features include automated review collection, intelligently filtering and posting positive feedback, plus business listing optimization, smart campaigns for personalized text and email, multi-channel web chat powered by Buk AI, and built-in phone solutions with AI call reception, whisper coaching, transcription, and call tracking. It also offers a customer manager to consolidate customer data and interactions, referral and feedback tools, competition insights, and SmartPages for SEO visibility.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and enterprises wanting a tool to increase merchant visibility, reputation, revenues, and payments volumes

Audience

Local service and retail businesses seeking an AI-driven “all-in-one” CXM solution to automate communications, boost online presence, manage reviews and leads, and streamline payments.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$300 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.5 / 5
ease 4.6 / 5
features 4.7 / 5
design 4.7 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • SalesCaptain brings customer communication and automation together in one platform. I particularly like the flexibility to customize workflows for different customer needs, whether it's handling incoming calls, answering service questions, or capturing details for follow-up. The AI receptionist can be tailored to specific business processes, which makes it more useful than a basic automated phone system.
  • The unified inbox makes it easier to review customer history and hand conversations between team members without losing context. Custom workflows and integrations are useful for adapting the platform to our existing processes.
  • What I like most is having our customer conversations in one unified inbox. Webchat inquiries are easy to track, and our team can see the conversation history before responding. It saves us from switching between multiple tools and makes follow-ups much more organized. The AI also helps handle initial inquiries and collect information before a team member takes over.
  • I like having customer conversations, follow-ups, and communication history in one place. It makes it easier for our team to see what was discussed and continue the conversation without asking customers to repeat themselves. The AI tools are also helpful when we need to respond quickly.
  • SalesCaptain makes it easier to keep track of customer conversations, follow-ups, and missed opportunities in one place. I like that the team can see the previous conversation before reaching out, so customers don’t have to repeat themselves. The AI also helps respond quickly when the team is busy, which has made our follow-up process more consistent.

Cons

  • The initial learning curve can be a little steep when setting up more advanced workflows. Configuring the AI agent to handle different scenarios correctly takes some testing and fine-tuning. More guided onboarding and ready-made templates for common business use cases would make it easier for new users to get started.
  • Advanced workflows and integrations can take some trial and error to configure. More intuitive settings and clearer setup documentation would make the experience smoother.
  • Some of the more advanced features can take time to understand and configure, especially when setting up customized workflows. A simpler onboarding experience would make it easier for new users to get started.
  • There are quite a few features and settings, so it takes a little time to get everything configured and learn the best way to use the platform for your workflow.
  • There is a bit of a learning curve at the beginning, especially when setting up workflows and getting everything organized the way you want. It takes some time to get used to all the available options.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Locl
Founded: 2019
United States
locl.io

Company Information

SalesCaptain
Founded: 2020
United States
salescaptain.com

Alternatives

Alternatives

ReviewPro

ReviewPro

Review Rank

Categories

Categories

Integrations

Bing Supported
Facebook Supported
Google Business Profile Supported
Google Cloud Platform Supported
Google Maps Supported
Instagram Supported
MapQuest Supported
Nuvei Supported
Pocket Office Supported
Shopify Supported
Square POS Supported
Stripe Supported
Yahoo Search Supported

Integrations

Bing Not Supported
Facebook Not Supported
Google Business Profile Not Supported
Google Cloud Platform Not Supported
Google Maps Not Supported
Instagram Not Supported
MapQuest Not Supported
Nuvei Not Supported
Pocket Office Not Supported
Shopify Not Supported
Square POS Not Supported
Stripe Not Supported
Yahoo Search Not Supported
Claim Locl and update features and information
Claim Locl and update features and information
Claim SalesCaptain and update features and information
Claim SalesCaptain and update features and information