Audience

Organizations searching for an omnichannel customer interaction platform

About Intalk.io

Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.

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Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Intalk.io
Founded: 2014
India
www.intalk.io

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
On-Premises
Training
Videos
Support
Phone Support
Online

Intalk.io Frequently Asked Questions

Q: What kinds of users and organization types does Intalk.io work with?
Q: What languages does Intalk.io support in their product?
Q: What kind of support options does Intalk.io offer?
Q: What other applications or services does Intalk.io integrate with?
Q: Does Intalk.io have a mobile app?
Q: What type of training does Intalk.io provide?

Intalk.io Product Features

Auto Dialer

Call Center Management Supported
Call Recording Supported
Call Scripting Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported
Call Reporting Not Supported
Lead Management Not Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported
Escalation Management Not Supported

Call Recording

Video Call Recording Not Supported
On-Demand Recording Not Supported
Archiving Not Supported
File Transfer Not Supported
Screen Activity Recording Not Supported
Recording Bookmarking Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
Call Sharing Not Supported
Instant Retrieval Not Supported
Scheduled Recording Not Supported

Call Tracking

CRM Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
IVR / Voice Recognition Supported
Call Log Not Supported
Call Recording Not Supported
Conversion Tracking Not Supported
Keyword Tracking Not Supported

Cloud Communication Platform

Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
IVR / Voice Recognition Supported
Audio / Video Conferencing Not Supported
Call Center Not Supported
Fax Management Not Supported
File Sharing Not Supported

Cloud PBX

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Virtual Extensions Not Supported
Web Conferencing Not Supported

Contact Management

Social Media Integration Supported
Activity Management Not Supported
Appointment Management Not Supported
Contact Database Not Supported
Contact History Not Supported
Contact Import/Export Not Supported
Customer Pipeline Not Supported
Email Marketing Not Supported
Group Management Not Supported
Interaction Tracking Not Supported
Lead Management Not Supported
Prospecting Tools Not Supported
Sales Pipeline Management Not Supported
Search / Filter Not Supported
Segmentation Not Supported
Shared Contacts Not Supported

Customer Service

Alerts / Escalation Supported
Call Center Management Supported
Queue Management Supported
Social Media Integration Supported
Appointment Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Self Service Portal Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

IVR

Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Mail Supported
Call Center Not Supported
Voice Customization Not Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Transfer Supported
Callback Scheduling Supported
Call Results Not Supported
Campaign Specific Caller ID Not Supported
Contact Management Not Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Not Supported
Lead Management Not Supported

Telephony

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
IVR / Voice Recognition Supported
Predictive Dialer Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Outbound Reporting Not Supported
Telemarketing Management Not Supported
VoIP Not Supported
Voice & Data Integration Not Supported

Unified Communications

Call Recording Supported
Chat / Messaging Supported
Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Call Routing Not Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Multi-User Collaboration Not Supported
Voice Mail Not Supported