Return and Refund

Booking Policy:

We recommend booking our services 7-10 days before your event to secure your slot. Our availability fills up fast, so reserving in advance is ideal. However, we do accommodate last-minute bookings up to 12 hours before the event if slots are available. To confirm a last-minute booking, please contact us at 8981669666.

Delivery Policy

Our decorator will wait for a maximum of 30 minutes at the location. If the setup cannot begin due to any delay or unavailability from the customer’s side, the service will be marked as “Decoration Attempted,” and no refund or rescheduling will be applicable.

Cancellation Policy:

Less than 24 hours before the Event: The booking cannot be cancelled and no refund will be provided.

More than 24 hours before the Event: A flat cancellation fee of 25% of the total order value will be deducted from the amount paid, and the remaining amount will be refunded. If the amount paid is less than the cancellation fee, no refund is due.

Cancellations can only be requested for a specific booking from your 7eventzz account (My Account → Help & Support) or by contacting our team. Need a different date instead? Rescheduling is free when requested more than 24 hours before the event. This policy is effective from 12 October 2026 and applies to all bookings, including bookings made earlier.

In the case of adverse weather conditions or unforeseen circumstances (acts of nature), we only entertain rescheduling requests. Perishable items are non-refundable, non-cancellable, and non-reschedulable.

For experiences booked on Valentine's Day (13th and 14th February), Christmas (25th December), New Year's Eve (31st December), and other special event days, cancellations are not possible due to their special package nature.

For Room & Decoration Packages or Candle Light Packages, 100% of the package cost will be forfeited for any cancellations.

Reschedule Policy:

Less than 24 hours before the experience: Rescheduling is subject to approval in certain cases.

24 hours to 3 days before the experience: Rescheduling at zero fee.

3 days or more before the experience: Rescheduling at zero fee.

Rescheduling is not possible for experiences booked on Valentine's Day (13th and 14th February), Christmas (25th December), New Year's Eve (31st December), and other special event days.

Other Information:

Cake and Bouquet orders cannot be canceled on the same day of your experience.

For hotel stays, only guests aged 18 and above are allowed. A maximum of 2 people are permitted in the hotel room.

Operating Hours:

We operate from Monday to Sunday, 11 am - 8 pm. Please note that we are closed on Thursdays.

Contact Us:

If you have any inquiries or concerns about our policies, please feel free to contact us via email at info@7eventzz.com or call us at 8981669666.