Skip to main content
vicistack

For VICIdial call-center owners

Your dialer.
Our team.
A better
call center.

You built the call center. We help you run it. The Call Center Doctors brings managed agents, AI hiring, quality control, coaching and dialer care into one takeover offer.

Book your free audit Explore the takeover

Keep VICIdial. Host anywhere. Built for 10+ agents.

Your call centerOne managed operation
Managed agents & AI hiring
AI quality control
AI coaching
AMD & caller-ID care
People + operations + software
The Call Center Doctors
300call centers built
4.7from 41 Google reviews
One team for your whole operation.

The full takeover

Stop piecing it together.
Start running it together.

Your agents, call quality and dialer affect the same business. We bring them into one managed operation, with the AI tools and human team behind The Call Center Doctors.

01

Managed agents

A floor that has someone running it.

We take on the day-to-day management of your agents, so running the call center is not another full-time job for you.

02

AI hiring

Build the team. Keep it moving.

AI hiring is part of the takeover: finding and hiring agents belongs in the same operation as managing them.

03

AI quality control

Listen to every call.

AI QC listens to every call. Give your operation a quality-control process that goes beyond a handful of spot checks.

04

AI coaching

Turn real calls into better coaching.

Our AI coach joins your Zoom and trains agents on their own calls. Hiring, quality control and coaching work together.

05

Our own AI AMD

Answering-machine detection, built by us.

Our own AI answering-machine detection is part of the offer. Keep your dialer and add the tools we build for call centers.

06

DID & caller-ID care

Look after the numbers you call from.

DID and caller-ID care belong beside agent management and dialer operations, not on a separate to-do list.

07

Upgraded software

Keep VICIdial. Upgrade the operation.

We bring upgraded software around your existing dialer. You do not have to change dialers to work with us.

08

Host anywhere

Your hosting. Your choice.

Host anywhere. We start with the call center you already have and discuss the setup in your free audit.

How it works

Keep the dialer.
Change how the call center runs.

01

Start with a free audit.

Show us your operation: your agents, dialer, hosting and what needs attention. Tell us where you want to go.

02

Map out the takeover.

Work through agent management, hiring, QC, coaching and software. Agree on the scope around the setup you already have.

03

Let us run it with you.

Put the managed operation to work. Measure your conversion rate against your own prior 30-day baseline.

For call centers with 10 or more agents. Keep your dialer. Host anywhere.

Let's look at your call center

Our written guarantee

50% more conversions in 30 days, or we work for free.

Measured on your own conversion rate against your last 30 days before we start. If the target is missed, there is no management fee until we hit it. The setup fee still applies.

Talk through your takeover

Before we talk

Good questions.
Straight answers.

You do not need another vague software pitch. Here is what the takeover means for your operation.

Who is this for?

VICIdial call-center owners who want help running the operation, not just another piece of software. It is built for call centers with 10 or more agents.

Is this software, or do you manage the call center?

It is autonomous call center management from The Call Center Doctors. The takeover offer includes managed agents, AI hiring, AI quality control, AI coaching, our own AI answering-machine detection, DID and caller-ID care, and upgraded software.

Do I have to replace VICIdial or move hosting?

No. Keep VICIdial or your existing dialer. Host anywhere. We discuss your current setup and the takeover during your audit.

How does the written guarantee work?

50% more conversions in 30 days, or we work for free. Measured on your own conversion rate against your last 30 days before we start. If the target is missed, there is no management fee until we hit it. The setup fee still applies.

What are the fees?

There is a setup fee and a monthly fee per agent. If the guarantee target is missed, there is no management fee until we hit it. The setup fee still applies. We discuss your operation and the scope on the audit.

What happens on the free audit?

Tell us about your dialer, agents, hosting and the parts of the operation you want help with. We walk through the takeover offer and what working together would involve.

Can I refer a call center?

Yes. If you work with call-center owners, use the partner-program link below to learn about partnering with The Call Center Doctors.

Your next move

You keep the call center.
We help you take it further.

Let's talk about your agents, your dialer and the operation you want to run. Start with a free audit from The Call Center Doctors.

Book my free call-center audit
Work with call-center owners?Explore the partner program ↗