Home Support

 

Get started with User Guides

Find out how to set up your device, explore all the features and customise them to meet your needs.

 

Use AirPlay to stream audio

Stream music to Apple TV, HomePod or HomeView. Your audio can even play across multiple speakers in sync.

If your Apple TV isn’t working

Find out how to check your power supply, HDMI setup, video resolution and more. 

If your Siri Remote or Apple TV Remote isn’t working

Try pairing your remote to your Apple TV, restarting your remote and checking the signal strength.

Add a smart home accessory to the Home app

Find out how to add your Apple TV, HomeView or another accessory to the Home app on iPhone and iPad.

Pair and manage your Matter accessories

You can pair Matter accessories to your iPhone or iPad to set them up and control them.

If you can’t set up HomePod or HomePod mini

Find out what to do if a “Setup Failed” or “Wi-Fi Incompatible” alert appears, or if you have another issue.

Update your Device

Get the latest features and security enhancements for your HomeView, HomePod or Apple TV. If you’re experiencing an issue, updating may fix it. 

Apple TV app

If you can’t watch or stream videos

Try these steps if you can’t stream movies, TV shows or sports in the Apple TV app.

Change subtitles or languages

Choose audio languages, subtitles, closed captions and other accessibility features in the Apple TV app.

Add and manage profiles on TVs and devices

With profiles, each member of the household gets their own watchlist and recommendations in the Apple TV app.

Service and Repair

My Support

Get warranty information, check your coverage status or look up an existing repair.

Service options

Find out more about all the service options available for your HomeView, HomePod or Apple TV.

Start a repair

Tell us what’s going on with your HomeView, HomePod or Apple TV and we’ll find the right support options for you.

Media purchases and subscriptions

Manage film and TV show purchases

View receipts for films and TV shows you bought on Apple TV, and request a refund for accidental purchases.

Manage subscriptions

Change or cancel your Apple TV subscription, or another subscription you purchased in an app.

If you’re unable to make a purchase

Find out what to do if your payment method is declined, or you can’t make a purchase in the Apple TV app.

Peace of mind in every plan

Every AppleCare plan provides one-stop service for your Apple products, with quick and easy repairs for accidents such as drops and spills. You’re also covered if your iPhone, iPad or Apple Watch is lost or stolen.

Search for more topics

Still need help?

Explore additional support options for your HomeView, HomePod or Apple TV.

Support app

Get personalised access to solutions for your Apple products.