Welcome to the IXOPAY system status page. Here, you will find the real-time status for all of our services, along with incident and maintenance notifications. Be sure to subscribe so that you don't miss any updates.
Completed -
The scheduled maintenance has been completed.
Aug 11, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 06:30 UTC
Scheduled -
IXOPAY will perform scheduled maintenance on August 11, 2026, from 06:30 UTC to 07:30 UTC. To maintain the security, reliability, and compliance of our services, IXOPAY will perform a scheduled upgrade of the production Vault environment. Any customer impact is expected to be limited to approximately one minute.
During this brief period, customers may experience slightly increased response times or a short interruption affecting the IXOPAY PCI Vault and in-house 3D Secure services. Credit card processing may also be temporarily impacted.
Our team will closely monitor the platform throughout the maintenance and take all necessary measures to minimize disruption and restore normal service as quickly as possible.
Aug 4, 14:37 UTC
Resolved -
This incident has been resolved. Users might have observed intermittent latency or timeouts when calling the TokenEx APIv2 endpoint between 20:02 and 20:09 UTC. Since 20:09 UTC, all systems have operating within normal parameters.
Aug 6, 21:06 UTC
Investigating -
We are currently investigating intermittent issues with the TokenEx APIv2 endpoint. Teams are engaged, and updates will be posted here as they become available.
Aug 6, 20:12 UTC
Completed -
The scheduled maintenance has been completed.
Aug 6, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 11:00 UTC
Scheduled -
The Universal Tokenization Production Environment (US) will undergo scheduled Production Patching Thursday, August 6th, from 5am - 7am CST (11:00 UTC - 13:00 UTC).
Impact: During this time we will monitor all applications and expect limited interruptions. If you have any questions or concerns about this scheduled maintenance, please contact our support team.
Jul 24, 15:48 UTC
Completed -
The scheduled maintenance has been completed.
Aug 4, 07:30 UTC
Verifying -
The scheduled database maintenance has been completed successfully. Our team is actively monitoring the platform to confirm normal performance is maintained.
Aug 4, 06:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:30 UTC
Scheduled -
IXOPAY will perform scheduled database maintenance on August 4, 2026, from 06:30 UTC to 07:30 UTC.
During this maintenance window, customers may experience slightly increased response times. No downtime is expected, and any impact on transaction processing should be minimal.
Our team will closely monitor the platform throughout the maintenance and work to ensure normal performance is maintained.
Jul 29, 15:18 UTC
Completed -
The scheduled maintenance has been completed.
Jul 28, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 07:30 UTC
Scheduled -
Our team will perform a scheduled software upgrade of the Payment Orchestration Platform.
Scope: POP Software Upgrade Time: 2026-07-28 07:30 UTC - 08:30 UTC Affected Services: IXOPAY Gateway Production Expected Impact: No service downtime is expected.
While our team will make every effort to minimize disruption, please note that this upgrade may briefly affect gateway processing.
Little to no impact on customers is expected.
Jul 20, 16:07 UTC