+
+

Related Products

  • Acuity Scheduling
    6,346 Ratings
    Visit Website
  • Zoom Phone
    2,944 Ratings
    Visit Website
  • Modento
    558 Ratings
    Visit Website
  • JAMS Scheduler
    285 Ratings
    Visit Website
  • AestheticsPro
    745 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • Numa
    14 Ratings
    Visit Website
  • ActiveBatch Workload Automation
    383 Ratings
    Visit Website
  • Maintenance Care
    297 Ratings
    Visit Website
  • Act!
    554 Ratings
    Visit Website

About

QLess specializes in queue management and appointment scheduling software. Through queue management software, customers are empowered to wait wherever they want: at home, work, or even Starbucks – instead of a crowded lobby. To begin, customers join a virtual queue online. They are given a wait time forecast and timely notifications alert customers as they move to the front of the queue. With appointment scheduling software, customers book an appointment for a future day and time. Meanwhile, you are able to accept walk-ins as schedule openings occur. As the time of the customer’s appointment approaches, QLess automatically places the customer in the virtual queue of your software. Interactive appointment scheduling software offers bi-directional communication, connecting your staff with customers. If a customer is running late, they can request more time. Likewise, your staff can notify the customer if your office is behind schedule.

About

Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples: • Better access to service with appointment booking and self check-in • Reduced wait times and improved communication • Increased employee productivity and efficiency with advanced staff planning tools • Continuous improvements thanks to data analysis and customer feedback The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Education and government institutions seeking a solution to manage all their operations

Audience

Enterprise size organizations within the public sector, healthcare, retail, transportation, banking, pharmacies and more.

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

500.00/month
Free Version Not Supported
Free Trial Not Supported

Pricing

Upon request
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I like that students receive a message once I have summoned them, so they can expect the call. Most students do not want to answer from an unfamiliar phone number.

Cons

  • It took me a while to get familiar with the system.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

QLess
Founded: 2007
United States
qless.com

Company Information

Qmatic
Founded: 1981
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
www.qmatic.com

Alternatives

Alternatives

TablesReady

TablesReady

Table's Ready, LLC
piLOBI

piLOBI

Paraminfo

Categories

Categories

Event Check In Supported
Patient Management Supported
Patient Scheduling Supported
Queue Management Supported
Registration Supported
Visitor Management Supported
Waitlist Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Client Database Not Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Not Supported
Room Booking Management Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Queue Management Features

Appointment Scheduling Supported
Calendar Supported
Communication Tools Supported
Contactless Not Supported
Customer Surveys Not Supported
Dashboard Supported
For Banks Supported
For Government Not Supported
For Healthcare Supported
For Restaurants Supported
For Retail Supported
SMS Marketing Not Supported
Supports Multiple Counters Supported
Virtual Queue Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Client Database Not Supported
Group Scheduling Not Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Online Payments Not Supported
Recurring Appointments Supported
Room Booking Management Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Queue Management Features

Appointment Scheduling Supported
Calendar Supported
Communication Tools Supported
Contactless Supported
Customer Surveys Supported
Dashboard Supported
For Banks Supported
For Government Supported
For Healthcare Supported
For Restaurants Not Supported
For Retail Supported
SMS Marketing Supported
Supports Multiple Counters Supported
Virtual Queue Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Event Check In Features

Attendee Segmentation Not Supported
Badge Printing Not Supported
Data Import / Export Not Supported
Data Synchronization Not Supported
Guest List Management Not Supported
Guest List Search Not Supported
Lead Capture Not Supported
Multi-Event Not Supported
QR Codes Supported
Reporting/Analytics Not Supported
Ticketing Supported

Patient Management Features

Admissions Management Supported
Bed Management Not Supported
Discharge Management Not Supported
Historical Reporting Supported
Patient Flow Management Supported
Patient Location Tracking Not Supported
Patient Monitoring Supported
Real Time Reporting Supported
Waiting Time Tracking Supported

Patient Scheduling Features

Analytics/Reporting Supported
Approval Process Control Not Supported
HIPAA Compliant Not Supported
Mobile Access Supported
Notifications/Alerts Supported
Online Scheduling Supported
Patient Communications Supported
Patient Intake Not Supported
Patient Portal Not Supported
Patient Records Management Not Supported
Payment Processing Not Supported
Reminders Supported
SMS Messaging Supported

Visitor Management Features

Alerts/Notifications Supported
Badge Management Not Supported
Document Management Not Supported
ID Scan Supported
Pre-Registration Supported
Registration Management Supported
Self Check-in Supported
Visitor Tracking Not Supported
Watch List Not Supported

Integrations

Calabrio Workforce Management Not Supported
Cisco Webex Not Supported
EpicCare EMR Not Supported
Microsoft 365 Supported
Microsoft Dynamics 365 Not Supported
Microsoft Exchange Not Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Nexsign Not Supported
Oracle Siebel CRM Not Supported
Scala Digital Signage Not Supported
Telegram Not Supported
WhatsApp Not Supported

Integrations

Calabrio Workforce Management Supported
Cisco Webex Supported
EpicCare EMR Supported
Microsoft 365 Not Supported
Microsoft Dynamics 365 Supported
Microsoft Exchange Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Nexsign Supported
Oracle Siebel CRM Supported
Scala Digital Signage Supported
Telegram Supported
WhatsApp Supported
Claim QLess and update features and information
Claim QLess and update features and information
Claim Qmatic Experience Cloud and update features and information
Claim Qmatic Experience Cloud and update features and information