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About

Files.fm provides secure and convenient cloud data storage, backup and SaaS solutions for business or private users, so that they can easily store, backup, share, publish or sell files worldwide.

About

Share and collaborate with ease while keeping your data safe with Sync, a secure Dropbox replacement for your business' file storage and sharing needs. Trusted by over 400,000 businesses and individuals, Sync lets users send and receive files securely, collaborate and share privately, and access files from anywhere. The platform also offers built-in data privacy compliance, multi-user administration, and backup and recovery features.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Business and private users

Audience

Small and mid-size businesses

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$4.08/month
Business account - from $8.33/month
Additional users - $4
One time payment - $99
Free Version Not Supported
Free Trial Supported

Pricing

$49.00/year
Business Solo For individuals
$8 per month
billed annually

Business Pro For multiple users and teams
$5 per user, per month
billed annually
2-user minimum

Business Pro Advanced For multiple users and teams
$15 per user, per month
billed annually
2-user minimum
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 2.7 / 5
ease 2.8 / 5
features 3.0 / 5
design 3.0 / 5
support 2.7 / 5

Reviews/Ratings

Overall 2.5 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 1.5 / 5

Pros & Cons from Real Users

Pros

  • N/A
  • I have nothing positive to say after i have found out how unprofessional (maybe criminal) they are. Their service is a problem to solve, not a solution to a problem.
  • No Registration Required (for basic use): You can upload and share files quickly without creating an account — super convenient for fast sharing. Supports Public and Private Sharing: You can easily choose who can access your files. Great for both public distribution and secure storage. Monetization Options: Creators can sell their files (e.g., photos, music, documents) directly from the platform. Multiple Upload Methods: Supports drag-and-drop, folder uploads, and even torrents in some cases. European-Based (GDPR compliant): Ideal for users who prioritize data privacy within the EU. Multilingual Support: Available in multiple languages, including English, Latvian, and more. Preview Features: Images, videos, and documents can be previewed directly in the browser.
  • N/A.
  • Upload speed, web features, platform is easy to use. Good looking photo and video galleries. Apps for Windows, Mac, Android, iOS.

Cons

  • The website and applications are very buggy! Not worth using. Too many issues and crashes.
  • They have not paid me my money that i earned through the content sales service. By their own rules they should pay you before 30 days but 37 days have passed and they are not answering. DO NOT USE THIS COMPANY. IF YOU HAVE MONEY IN AN ACCOUNT THAT YOU EARNED THROUGH CONTENT SALES GET IT OUT AS SOON AS YOU CAN.
  • Basic Free Plan Limits: Free users may experience limited storage, bandwidth, or file retention time. Interface Could Be More Polished: The design and navigation can feel a bit outdated or clunky, especially compared to services like Google Drive or Dropbox. Not as Mainstream: Fewer integrations and automations compared to bigger players like Dropbox, OneDrive, or Google Drive.
  • After six years as a loyal PRO subscriber to Files.fm, paying €10 monthly for 2TB of storage and promised high-speed access, I find myself compelled to express my profound dissatisfaction with their recent service. This month, my download speed inexplicably plummeted to a mere 1Mb/sec. I promptly reached out to customer support, anticipating a swift resolution. Instead, over two weeks, I received only generic troubleshooting steps—clearing cache, switching Wi-Fi networks, and checking VPN settings (which I don’t use). These suggestions failed to address the core issue, leaving me without access to essential files and halting my work projects. Repeated inquiries about the root cause went unanswered. The lack of transparency and effective support is unacceptable. Notably, colleagues in Latvia reported no such issues, suggesting a possible neglect of international users like myself in Spain. To verify the problem wasn’t on my end, I tested other file-sharing services, including WeTransfer, which functioned flawlessly. This points to a specific issue with Files.fm. Upon requesting a refund for this month’s subscription, I received it. However, I was informed that all my files would be deleted within a month, effectively terminating my account without further discussion. This abrupt action, after years of patronage, is both shocking and disheartening.
  • Sometimes app autobackup freezes, minor web bugs, lot of features.

Pros & Cons from Real Users

Pros

  • Simple, useful and efficient on a Mac, although less so on iOS devices. Used it for years with no trouble then one day it stopped working properly on both of our computers.
  • Features, design and value are attractive. It's easy to use and very intuitive. To make an account is very simple and also has the feature to distribute links with password which is very useful.

Cons

  • Once it stopped working, the company provided no support save “uninstall and reinstall”, which fixed nothing.
  • File and platform synchronization are very slow...

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Files.fm
Founded: 2008
Latvia
www.files.fm

Company Information

Sync.com
Founded: 2011
Canada
www.sync.com

Alternatives

Alternatives

pCloud Business

pCloud Business

pCloud AG
Proton Drive

Proton Drive

Proton AG
CTERA

CTERA

CTERA Networks
Zoolz

Zoolz

Genie9
TALONOID Vault

TALONOID Vault

TALONOID Technologies

Categories

Backup Supported
Cloud Storage Supported

Categories

Backup Supported
Cloud Storage Supported
File Sharing Supported
File Sync Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Supported
Continuous Backup Not Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported

File Sharing Features

Audit Trail Supported
Chat / Messaging Not Supported
Collaboration Supported
Document Management Supported
Drag & Drop Supported
Electronic Signature Not Supported
Encryption Supported
File Synchronization Supported
Search Not Supported
User Management Supported
Version Control Supported
Workflow Management Not Supported

Integrations

Microsoft Excel Not Supported
Microsoft Word Not Supported

Integrations

Microsoft Excel Supported
Microsoft Word Supported
Claim Files.fm and update features and information
Claim Files.fm and update features and information
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Claim Sync.com and update features and information