Results for: knowledge base
View:
Suggested Categories:
Knowledge Management Software
Knowledge management software is an application used to store, capture, manage and distribute knowledge within organizations. It facilitates the sharing of information between employees and departments in order to ensure better efficiency in operations. This type of software can also provide easy access to organizational documents, data sources and other content. Many tools such as search capabilities, document libraries and collaboration workspaces are typically included in knowledge management software platforms.
AI Knowledge Base Software
AI knowledge base software uses artificial intelligence to help organizations create, organize, manage, and deliver knowledge across employees, customers, and business systems. These platforms leverage AI to automatically ingest content, generate summaries, answer questions, surface relevant information, and continuously improve knowledge discovery through natural language interactions. The software often includes semantic search, retrieval-augmented generation (RAG), content recommendations, document intelligence, chatbot integrations, and knowledge governance capabilities. Many AI knowledge base solutions integrate with CRM platforms, help desk software, collaboration tools, document repositories, and enterprise applications to provide a unified source of truth. By making information easier to find, maintain, and utilize, AI knowledge base software helps organizations improve productivity, customer support, employee onboarding, and decision-making.
Contact Center Knowledge Base Software
Contact center knowledge base software is a type of software used to store and easily access customer service information. It is used to create, store and update self-service resources such as help documents and FAQs. It generally consists of an online searchable database that can be accessed from multiple devices. This allows contact center customer service agents to provide customers with accurate, up-to-date information quickly and efficiently.
View more categories (20) for "knowledge base"
81 Products for "knowledge base" with 2 filters applied:
Sort By:
-
1
FuseBase
FuseBase
FuseBase helps teams move from legacy portals, scattered tools, and manual service delivery to AI-native client operations. Use FuseBase to create branded client portals, secure workspaces, onboarding hubs, deal rooms, approvals, knowledge bases, workflows, dashboards, client-facing apps, and AI-assisted operations in one governed foundation.Starting Price: $32 -
2
AllAnswered
AllAnswered
...Having a custom Questions & Answers portal ensures team know-how is never lost, and nobody ever has to reinvent the wheel. Having an outdated document repository could cause significant mistakes if someone relies on obsolete information. Your knowledge base has little value if it cannot be trusted. AllAnswered provides your team with a modern Wiki editor and built-in workflow, making it simple to keep your knowledge base up to date.Starting Price: $3 per user per month -
3
Smiddle
Smiddle
Smiddle is a software company specializing in cybersecurity, contact center, and telephony software solutions for Cisco. We are constantly working to create products that will help businesses achieve their goals, developing software to optimize and improve the efficiency of contact centers. We help our clients to improve the level of customer service and the efficiency of their contact centers. Smiddle actively collaborates with Cisco in the field of development, is a member of the Cisco... -
4
ProcedureFlow
ProcedureFlow
Turn complex company operating information and procedures into highly engaging visual maps with the help of ProcedureFlow, a cloud-based knowledge management software. With ProcedureFlow, 200-page company manuals can easily be transformed into an accessible, easy to use management tool. This helps cut down training and mentoring time and helping employees become experts faster. -
5
Scoold
Erudika
The most efficient way to share knowledge within your team or organization. Scoold is open source and works great as a Q&A, forum, knowledge base or customer support platform. Deployable on-premises or to any cloud. Scoold is inspired by Stack Overflow and implements most of its features. You can ask and answer questions, upvote and downvote posts, and earn badges and a reputation. -
6
Intryc
Intryc
...The platform offers features such as intelligent sampling, customizable scorecards, dynamic workload distribution, and tailored agent coaching, all aimed at streamlining QA workflows and providing actionable insights. Intryc integrates seamlessly with existing help desks and knowledge bases, allowing for quick implementation and minimal disruption to current operations. Intryc ensures each team member has what they need to drive quality, improve processes, and deliver outstanding customer experiences. Connect your help desk and organization knowledge base seamlessly in under 10 minutes. Custom scorecards based on internal knowledge, ensuring consistent and relevant evaluations. -
7
livepro
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features... -
8
Claras
Claras
Claras is an AI-powered YouTube assistant that transforms any video into an interactive, searchable knowledge experience, allowing users to skip passive watching and move directly to answers. It generates instant transcripts for any YouTube video and turns them into a chat interface where you can ask specific questions and receive contextual answers based on the full content of the video, eliminating the need to scrub timelines or rewatch long sections.Starting Price: $4.39 per month -
9
LiveHelpNow
LiveHelpNow
... • Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more. • HIPAA, ADA and PCI compliant • Quick, easy installation. No setup fees or contract. • Free 30-day trial • Free training and 24/7 Support • #1 rated 7 years running as best live chat and SMS help desk platform • #84 Inc. 500 fastest growing companiesStarting Price: $21.00/month/user -
10
Pylon
Pylon
...We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. ...Starting Price: $59 per month per seat -
11
Zapnito
Zapnito
Zapnito is the community platform built for personalized knowledge sharing. Maximize customer lifetime value by connecting customers to trusted knowledge and people — at the right time. With Zapnito, you can build a custom branded community platform and host discussions, content, courses, events and more – under one domain. To ensure your community’s long-term success – engagement dashboards help drive ROI, and our team of UK-based experts provide essential strategic guidance. ...Starting Price: £1,100 p/m -
12
SurveyXact
Ramboll Management Consulting
...For these companies, it would often be advantageous to automate the collection of data with SurveyXact’s API solution. SurveyXact is Scandinavia's leading tool for creating questionnaire-based surveys. Easy, secure, flexible, and guaranteed to discover new knowledge in a way that creates results. If you need help, our experienced employees are at your service. Employees with more than 30 years of experience with all types of questionnaires for governmental as well as privately-owned organizations. Our supporters are experts in using SurveyXact - and in helping you out. ... -
13
OS Digital
OS Digital
...This is a technology place where we are providing best services for all types of customer's digital platform services at a very affordable pricing. We also empower customers and encourage the utilization of the service with the proper and knowledge based programs. customers can easily avail and utilize the service hassle free and improve their knowledge to build their business to take the next step. Avail Marketing SMS, Transactional SMS, Service SMS, API SMS, OTP SMS from the best Bulk SMS Service provider in India.Starting Price: $150 -
14
Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email....Starting Price: $25/agent/month -
15
InboxStack
InboxStack
...InboxStack goes further, correlating signals from your ESP, DNS authentication records (SPF, DKIM, DMARC), Google Postmaster Tools, Microsoft SNDS, and 50+ blocklists through a causal knowledge graph built on a 22-year deliverability knowledge base — tracing the actual root cause, whether it's a DKIM misalignment, IP reputation dip, or content trigger. Onboarding starts with forwarding your email headers for an instant DNS/auth audit, no migration required. Teams that want ongoing monitoring can connect their ESP and Postmaster accounts, with optional seed testing for real inbox-vs-spam placement data. ...Starting Price: $49/month -
16
AlloReview
AlloBrain
Create more effective campaigns and improve your customer knowledge by connecting the customer information collected in feedback to your CRM. Thanks to real-time analysis, leverage positive feedback and engage with your unsatisfied customers. Engage 100% of your customers based on their feedback. Our AI analyzes each feedback in real-time to provide a personalized response to the customer based on their comments and satisfaction. -
17
C2Perform
C2Perform
A full suite of performance management and employee engagement tools - all under one roof. Improve your customer experience with a connected set of quality, coaching, learning and knowledge tools. Automatically recognize milestones and reward achievements, make it easier to communicate, create contests, get insights into your team’s pulse and more to engage your employees. Everything you need is in one platform, at a price that’s less than you’d pay for a lot of single-solution tools. (Oh,... -
18
Product Fruits
Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behaviorStarting Price: $79 per month -
19
Igloo
Igloo Software
...Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce. -
20
Sociabble
Poppulo
Sociabble is part of Poppulo Employee Experience, the all-in-one platform for internal communication, intranet, knowledge management, and employee advocacy. Sociabble is a multichannel SaaS platform designed to enhance internal communication, knowledge management, and employee advocacy. It offers a seamless experience across mobile and desktop, enabling effective communication with all employees, from office-based staff to field teams. Sociabble supports the unique challenges of global organizations through advanced audience management and multilingual capabilities, including instant translation. ... -
21
InfoBox
InfoBox
InfoBox is a corporate communication platform designed to reduce information overload and eliminate silos in modern organizations. Rather than relying on traditional, cluttered intranets or lost emails, InfoBox ensures every team member—from office staff to frontline and deskless workers—receives targeted, essential updates in real time. InfoBox is a targeted content delivery platform and mobile communication channel designed to improve internal communications across your entire...Starting Price: $0.50/user/month -
22
Chaport
Chaport
Chaport is multi-channel live chat, chatbot and knowledge base software for business, with premium quality and affordable price. It is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. Chaport is convenient for everyone to use as it has applications for all platforms, be it iOS, Android, Web, Windows, or Mac. Among the most important features are auto-invitations that will help you engage visitors in the communication process, chatbots that will help you provide support 24/7 and get more qualified leads, and integrations with social networks and messengers that allow support specialists to answer questions from different channels in a single app. ...Starting Price: $19/month -
23
Brew Survey
BaseMobility
...Skip logic is also known as "conditional branching" or "branch logic," creates a custom path through which the survey progresses based on a respondent's answers.Starting Price: $10 per month -
24
Callision
Callision
All of the tools they need, like voice, chat, file sharing, and CRM integration, are securely accessible through a web browser from any permitted location, no hardware or software installation necessary. Seamlessly scale your sales and support operations by adding virtual agents, with custom sales scripts, prequalification requirements, and knowledge base assistance. Callision’s browser-based cloud contact center suite allows your teams to get work done from wherever they are - no equipment necessary. Start reaching your customers in minutes, get started for free today. Automagically locate problematic interactions and send them to managers for review. Reduce staff expenses, close more deals per agent, increase customer satisfaction, and gain clear visibility of resource leaks. ...Starting Price: $19.99 per month -
25
Bites
Bites
Using bite-sized visual content based on video makes conveying your training story easy and accessible to all employees. Record quick videos using your phone or convert the content you already have into video content. String clips and images together, weave and reorganize scenes effortlessly. Being ‘story-like’ and intuitive gets rid of the need for employees to onboard.Starting Price: $3 per user per month -
26
AimeReception
Aimesoft
...Connect to the administrator when needed. Update knowledge and enhance intelligence. Object recognition, semantic segmentation, face recognition, gender/age recognition, OCR (optical character recognition), image search/retrieval, and predictive analytics based on images. Tokenization, POS tagging, keyword extraction, synonym/antonym detection, information extraction, relation extraction, semantic search, etc. -
27
...Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.Starting Price: $140 per month
-
28
Twist
Doist
Teamwork tools like email and group-chat are disorganized, dysfunctional and distracting. Twist is a team communication app that fosters mindful communication and gives modern teams a central place to grow their knowledge base and have organized, on-topic conversations that are accessible to everyone. Twist gives teams the space to fully discuss complex ideas and projects from start to finish without making people feel like they're missing out if they don't respond immediately.Starting Price: $5.00/month/user -
29
The SaaSy People
The SaaSy People
Let us handle your customer support. Our 24x7 UK based teams match your brand's voice and delight your existing customers! We can onboard you in as little as one week, documenting knowledge throughout the process. Scale-up and down as you need. We grow with your business and can use your existing tools. We communicate with your customers across all of your existing channels including social media.Starting Price: $136.10 per month -
30
MrCall
MrCall
...MrCall integrates with Google Calendar for seamless appointment scheduling, allowing the assistant to provide callers with available time slots and schedule appointments accordingly. It also interacts with callers, responding to their questions based on the knowledge base you provide. The system supports call transfers to internal company extensions and can send notifications via the MrCall app, email, or WhatsApp, ensuring you stay informed about all interactions. Starting Price: $55 per month
