Key Features and Benefits Online Eagle Conferencing Services

Key Features and Benefits Online Eagle Conferencing Services

An affiliate of Eagle Teleconferencing USA, Eagle Conferencing has been providing top-quality conferencing services since 1986 with operations in the United States and five European countries.

1. No-Nonsense Conferencing for No-Nonsense Clients

From Fortune-500 companies and the federal government to direct-sales and small corporations, those who need no-nonsense conferencing trust Eagle. Eagle Conferencing provides high-end conferencing equipment similar to that used by AT&T and Verizon.

2. Conferencing Services & Rates

With Eagle Conferencing, you have your own private conference room, without running up huge bills. Eagle Conferencing is 100% committed to providing state-of-the-art services at extremely competitive rates, and as a leading provider of conferencing solutions to an impressive roster of clients, we take pride in both our service and our support.

3. Affordable Services

Flexibility is the hallmark of Eagle Conferencing service. For a fixed monthly fee, you get unlimited use of your conference room:

1. Make as many calls as you want
2. Talk as long as you want
3. No per-minute charge

When you purchase a Personal Conference Room for yourself and each of your employees who regularly hold conference calls, there are no restrictions on the duration or number of calls you can make. In addition to our superior service, you’ll enjoy:

Reservation-less Calls: No scheduling, no rescheduling, and no end time!

Instant Activation: Once you sign up, you are provided with two pin numbers for each account: one for the moderator/host and one for participants. Start making calls immediately!

Unparalleled Service: Eagle Conferencing's state-of-the-art, full-featured service is what sets Eagle Conferencing apart.

No Set-Up Fees or Hidden Costs: Stay within budget with a straightforward rate structure that keeps your interests in mind.

4. Attractive Rates

Competitive rates are just one of the advantages of choosing Eagle Conferencing – but they’re a good one. With more than 20 years experience bringing high-end clients the best in audio conferencing, Eagle Conferencing service packages are as affordable as they are cutting-edge.

Basics of Online Conference Calling Management Services

Basics of Online Conference Calling Management Services

This article answers some of the commonly asked questions about management of online conference calling like moderators, muting and unmuting the calls, accessing a conference call line, handling echo while conference call, increase and decrease the volume of conference call etc.

1. Who is the moderator?

A moderator is the organizer of the conference call. Using a special code, the moderator opens the conference line, allowing other callers to dial in. 

 

2. Who are participants and attendees?

A participant or attendee is anyone invited by the moderator to participate in the conference call. Participants access the conference line by entering their participant code, which is provided by the moderator in the invitation.  

3. How does a participant access the conference line?

Participants simply:

1. Call the conference bridge number
2. Enter their pass code
3. Confirm the day, date, and time of the call

It is important that participants not call the conference bridge number early or at any other time than that which is scheduled; access to the conference line is only available as arranged for by the moderator. The correct pass code must be entered to gain access.  

4. What should be done to avoid echoing in the conference call?

In the rare event that echoing occurs during your call, there is usually an easy solution.

 

Be sure that all callers have connected using their own line; neither participants nor moderators should use three-way calling during the conference.

In addition, each person should call in separately to maintain the high quality of the teleconference line.

If an echo occurs only while a particular participant talks, that individual should hang up and reconnect.  

5. How do I mute and un-mute during a call?

By pressing *6 on the telephone, you can utilize the mute function during a call. To get back to your call, press *6 again. 

 

6. How do I increase of decrease the volume on all lines?

Simply press * 4 to increase the volume by +1Db, up to 3 times. If you keep pressing the same, it will go down by -1 Db. Once you finish your call, your phone will go back to 0Db automatically.  

7. Can the moderator end the call before scheduled?

At any time, the moderator can press “##” to end the conference immediately.

 

8. How can I change the conference line to lecture or listen-only mode?

Only the moderator can change the call to lecture mode. When the moderator presses * 5, the system will play a tone and then place all participant lines (except the moderator’s line) into listen-only mode.To get back to normal mode the Moderator should press * 5 again.

Online Audio Conference Calling FAQs: Service Providers, Business Benefits, Need and Importance

Online Audio Conference Calling FAQs: Service Providers, Business Benefits, Need and Importance

Here is the list of some of the frequenty and commonly asked questions about online audio conferencing, need and importance on online audio conference calling, various online audio conference calling service providers and business benefits of online audio conference calling.

1. What is audio conferencing?

With audio conferencing, you can bring your entire team together, even if they’re separated by oceans. Real-time audio conferencing is a flexible solution that allows you to connect in real time by phone.

2. What is a conference call service provider?

A conference-call service provider is independent of your local phone company. It is a separate company to provide value-added services, including conferencing and voicemail.

3. Why do I need audio conferencing?

When your company is working on a project, teamwork drives results. Via teleconference, you can easily make pitches, strategize, discuss and resolve problems, and bring key players together in an instant. It’s an inexpensive communication solution, no matter what the project. Our ability to handle large, event-based calls also enables you to make virtual proposals and presentations to audiences worldwide.

4. What are the primary benefits of audio conferencing?

Audio conferencing is an instant communication solution that allows for enhanced productivity, day in and day out.

1. Stay in constant contact with new and potential clients
2. Respond to obstacles by connecting key players
3. Reduce travel time and costs for your employees  

5. Why do I need a conference call service provider? Why can’t I use my own PABX or PBX?

By using a service provider, you ensure that you have an expert partner with industry know-how and the capacity to handle multiple calls. In addition, you enjoy:

Enhanced Clarity: Our conferencing systems provide you with AGC (automatic gain control), whereby the system will automatically adjust the volume of each caller.

Centralized Access: Most PABX systems have conferencing for up to 8 users, but either the caller must initiate or you must call each party, with no caller control. We provide you with an open bridge that your participants can dial into at any time.

Greater Call Control: Whether on the phone or in person, moderation is the key to a successful meeting. Our services enable you to have complete control over every call.  

6. What are some of the common business uses for audio conferencing?

There are thousands of potential uses for audio conferencing. Some of the most common include:

Marketing & PR: Get ahead, whether making product announcements, developing your marketing plan, or kicking off a new product line.

Business Development: Seek out new clients and continue to impress those you already have with constant, relevant communication.

Active Project Management: Especially when working with remote employees or clients, the best-run projects rely on continued communication.

Budgeting & Finance: Whether negotiating a contract or discussing budgetary concerns, real-time dialogue between interested parties is essential.  

Features of Online Premium Conference Calling Services

Features of Online Premium Conference Calling Services

In Online Premium Conference Calling participants dial in on a premium-rate number such as a toll free number in the US. The conference is typically hosted by the party that perceives value in the call in order to justify the cost: this could be a business owner, a non-profit board member, an educator, lawyer, or expert in any given field. That person then usually pays for the cost of the call. Premium conferencing can also be used for charitable fundraisers.

Premium Conferencing Features

1. Reservationless or operator assisted conferencing
2. Host pin's
3. Name announce
4. Roll-call (unique and superior)
5. Moderator/participant codes
6. Live web-based call management with mute/unmute, drop one/all, and dial out
7. Recording with .wav file access through your online account
8. High-quality on-demand transcriptions (with 4-hour turnaround on request)
9. Customizable, "branded" greetings(unique)
10. Broadcast mode
11. Q&A facilitation
12. Polling and polling reports
13. Sub-conferencing
14. Dial-out with or without requested response

Free Online Conference Calling and Service Providers

Free Online Conference Calling and Service Providers

This article gives information about free online conference calling services and their service providers.

Free Online Conference Calling is different from traditional conference calling in that it has no organizer fees and allows for multiple people to meet for the price of their long distance connections. Companies that provide free conference call services are usually compensated through a tax scheme arrangement with the local phone company, leveraging a government imposed fee for all incoming calls to rural areas such as central Iowa, USA.

Some background on the tax: On every long distance call in the United States including toll conference calls, the consumer is paying for origination (dial tone), transport, and termination (connecting the call). Each of these phone companies share a piece of the cost of the call. If it is the same phone company performing all three tasks (most likely the two largest phone companies - AT&T and Verizon), they keep all of the charge. This is known as Intercarrier Compensation and is intended to keep the telecommunications system functioning by having every phone company receive compensation for using their network.

In the case of free conference calling, the conferencing company strikes an agreement with the local phone company to receive a share of the tax received for connecting the call. Though not illegal at this time, this fee was intended to help pay for phone service to rural customers and was not intended to drive conferencing revenues. It is "free" to the host and participants of the conference call, but the connecting carriers such as AT&T, Qwest, and Verizon are paying the Government imposed fees to the "free" conferencing companies. These carriers have begun back billing the connected conference participants on their invoices to recover the fees lost to the "free" conference companies.

In the United Kingdom the prefix 0870 system is used by UK-based free conference calling providers in order to receive a rebate from every call from telephone company that owns the number. However in April 2009 Ofcom, the independent regulator and competition authority for the UK communications industries, announced that the rebate that is payable to the telecom's supplier when an 0870 number is used would be removed.