The webiste had the following statement above the Add to Brown Bag icon: Availability: On order: usually ships within 11 business days.
An hour later I received the following email:
We're thrilled that you indulged in a little bloomingdales.com retail recreation - you deserve it.
Remember when we told you that our inventory system was down, so we still needed to confirm your order? Well, we hate to be the bearer of bad tidings, but we discovered that this merchandise (listed below) isn't currently in stock.
Vendor PRODUCT DESCRIPTION Quantity
Michael Michael Kors Zip Around Continental Wallet 0
MICHAEL Michael Kors Jet Set Crossbody 0
The bad news is, we had to cancel your order. The good news is your account will not be charged for these items - or you'll have your refund or credit promptly. If you used a Gift Card(s) to make this purchase, a new gift card will be issued to you promptly.
We hate to disappoint you because you're one of our favorite customers (and we don't say that to just anyone). Please come back and shop with us soon.
Your heart was probably set on your original order, but we promise we have something else meant just for you. Take a look on online at bloomingdales.com or contact one of our representatives at the toll free number listed below. You can also send an email to the address below - just make sure to include your history in the message.
If you have any questions, our Customer Service pages may help you. Visit Customer Service to learn more about Shipping & Returns, Order Status, and more.
Yours truly,
Bloomingdale's Customer Service
1-800-289-6229
customerservice@bloomingdales.com
There is no good news. I was so excited. I could not wait for the order to arrive. I will probably not order from Bloomingdales again. Other websites seem to be able to indicate when an item is sold out. Thanks for getting me excited for nothing.
